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Frequently Asked Queation About TOREV

Tell us what you need

Share your engine model, part number and quantity.

About Products

I am an boat owner, I want to buy a Marine Engine used in my boat, could you let me know how to choose the engine model?

There are many factors we have to consider when we choose a Marine Diesel Engine to your boat, which includes

  • Type of activity of the boat, as like Fishing boat, Work boat, Passenger boat, River, Yacht…
  • Basic type of hull
  • Existing nozzle
  • Information about the propeller
  • Desired performance
  • Existing engine
  • Existing gear box
  • Electrical caracteristics
  • Generator caracteristics
  • Classification – Recette
  • IMO – Certificat EIAPP

Please feel free contact us if you want to know how to get those parameter.

About Order

If I place an order with you, what is the order process?

First of all, Thank you for your trust in us, we will live up to your trust.  The process of ordering is as follows,

1) According to your technical requirements, we will issue a detailed  Product Technology Agreement, which needs to be signed and approved by us.
2) We issue a Business Contract and prepare a proforma invoice for payment according to  the Product Technology Agreement signed by both parties.
3) After you have fulfilled the first payment obligation, we will arrange production.
4) We report the stocking process in stages during the production process.
5) After the production of the product is completed, we will provide the Inspection Report  to your acceptance
6) After you pass the acceptance of the Inspection Report, you will pay the final payment,  and we or you will arrange the logistics, which includes: picking up the goods to the port of departure for loading, arranging customs declaration in China, and submitting the shipping receipt documents to you, you \Or your shipping agent to the port of destination for customs clearance, tax payment, delivery.
7) After you receive the goods, open the box for checking and sign for.

I am a foreign user without experience in international trade, international logistics, import customs clearance, tax payment and other processes.  How should I import the engine from you?

We have been engaged in international trade for more than 15 years and have rich experience in international trade. We will help you do the import process. I.s: before the ship arrives at the destination port, we will do all the logistics and related work; after the ship arrives at the destination port, we will entrust our freight forwarder in your country to help you do all the work.

About The Safety Of Funds

I am a foreign customer, how do you guarantee the safety of my funds after I pay you for the goods?

We will ensure the safety of foreign customers’ funds through the following aspects:
1) As a professional international trading company, we have registered in the Ministry of  Commerce of China, China Customs, China Council for the Promotion of International Trade and other major business organizations (related verification links are as follows),  and have good qualifications.
2) All transactions shall issue a compliant business contract, and stipulate in detail  the obligations we need to complete before your payment, the liability for breach of contract if we fail to perform on time. And after you receive the goods, if there is a problem with the quality, we will take Fulfillment of after-sales obligations
3) We can also provide some third-party guarantee payment channels, such as  world-renowned banks ICBC, BOC, BON letter of credit guarantee payment, Paypal guarantee payment, Alipay credit guarantee payment, etc. In the case of such third-party guarantee payment, the third party will Help you guard the funds until we have successfully fulfilled all delivery obligations.

About Aftersales Serives

 If I use your engine in our country, and encounter some troubles, how can you help us solve it? How do you do after-sales works?

After we carry out the Sales Contract,, we will still provide after services. When the engine is delivered your company, we will provide you detailed Engine Operation Manual which showing all common problems and solving way.

For other uncommon problems,it can be answered through our 7×24 hours hotline;   if there are quality problems during the warranty period , we will provide free accessories for you to repair and replace.

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